Best Design Practice

Change is the only Constant !

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We have seen business of design change over years. Initial years ( late 1980's to 1995 ), we struggled hard to educate businesses about design. Subsequent years ( 1996 to  2010 ) we focussed our communication around strong thought and strategic importance of Design that Elephant brought to the forefront. Post 2010, the message was geared towards reinforcing our thought leadership in the field as well as revealing the bandwidth of tackling complex design challenges.

Last five years, we have seen change taking place at a tremendous pace. Be is technology at one end or people at the other end. Our clients are younger, smarter and global in vision. As every now & then, we regrouped as a team and rejigged our business processes, skills & resources to meet the challenges as we head towards 2025.

"This is a kind of rebranding & alignment with our key partners. It is the most relevant way to be in touch and was long due. This effort has made us much more accessible and approachable than before. Our communication through the refreshed website reflects the informality of our internal culture and our approach to inside & outside is on the same plane." - Ashwini Deshpande, co-founder, Elephant.

In 2015, team at Elephant identified a series of touch points & processes that needed change. This is of such effort at its launch phase. We will keep publishing each change. Keep a watch and meanwhile, do check out, www.elephantdesign.co

Anthropometry for wearables

Anthropometry for wearables

Lack of consolidated Indian & Asian anthropometric data for limbs, head and other body parts presents unique challenges. How does a design team get around to tackle such a challenge?

By ANAND PALSODKAR

Understanding of human anthropometry  is a crucial part of a design process. This is especially true with products like watches, helmets and new age wearable gadgets. These products behave as an extension to a human body and any use of these products resulting in discomfort would lead to a quick failure of the product itself.

‘’ The products we design are going to be ridden in, sat upon, looked at, talked into, activated, operated, or in some way used by people individually or en masse. If the point of contact between the product and the people becomes a point of friction, then the industrial designer has failed. If, on the other hand, people are made safer, more comfortable, more eager to purchase, more efficient-or just plain happier-the industrial designer has succeeded.’’ – Legendary American Designer, Henry Dreyfuss

Globally, designers & engineers rely on anthropometric data studied and compiled by Henry Dreyfuss Associates2. Dreyfuss’s contribution to the field of human factors is seminal, however data points related to specific ethnicities and for new age applications like wearables3 are not comprehensive & at times non existent. Pioneering anthropometric work by Dr. G G Ray4 & Dr. Deb Kumar Chakravarty5 on Indian population does not cover wearable physiological zones in the published version and that creates a large vacuum when dealing with wearable products. The design team working on one such project at Elephant6, came across this chasm and had to modify its approach during the design phase while working for Singapore based technology firm, SynPhNe7.

Undertaking the challenge

The design team embarked upon developing a system of wearable devices for stroke rehabilitation that included an arm gear and a head gear to record the muscle & brain response. The challenges were multifold, the devices had to be used by people suffering from partial paralysis with one of the sides of their body non-functional. The device had to fit arm and head sizes, shapes of population from Indian subcontinents, south-east Asia & China. 

The geometry of Arm and the Head had implications since functioning of the device depended on effective sensor contacts to arm skin and head scalp. Available anthropometric data captures only the dimensions of extremities & body parts, however it was important to study the shapes & specific dimensions of arm and the head to determine the profiles of arm and head gear. Such anthropometric data is not available readily. This momentarily stemmed the development work and subsequently led to carrying out anthropometric study of arm and head of a sample population.

Anthropometric study

In-depth user study revealed certain physical realities about the people who would be using such devices. Women wearing bangles, necklaces and those maintaining plaited hair, tight curly hair and people with baldheads & loose skin, all these added to the complexities. Anthropometric research was planned for a sample population of 50 in India & Singapore each. This sample population included men, women and children above the age of 14.

The study included measurements of arm features, circumference at specific points on arm, thumb & palm measurement. Features like circumference, nasion to inion distance, ear-to-ear distance above head were measured for study of the head anthropometry. 

The anthropometry data was classified based on 95th, 50th & 5th percentile male and female. For effective therapy it was imperative to have accurate locations of sensors for both arm & head gear. Sensor point variations were plotted both for arm & the head based on the profiles derived from this study. This helped the team to design the devices with adequate adjustability built in for the sensors that covered a larger part of the population.

Head shape profiles were studied to design the head gear to ensure positive contact of sensors with scalp. Arm gear profiles at elbow, mid and wrist location led to the design of common set of arm straps for 3 sizes of arm gear; small, medium & large.

Pain gain

Lack of data led the development team on an anthropometric hunt. A critical realization was the requirement of wearable data and its access while undertaking such development work. The design team acquired body part profiles & surfaces that helped design contact elements & affordances in the product system. This critical metric research led to numerous insights for innovative development work. After 4 stages of prototype testing, clinical trials of the beta version of this product system is underway in the US, India and Singapore.

Notes:

1.       Anthropometry is the scientific study of the measurements and proportions of the human body.

2.       Henry Dreyfuss Associates, LLC is one of the oldest & most esteemed industrial design consultancy firms in the      United States, known for their work in human Factors and a series of iconic products.

3.       Wearables is common reference to wearable technology.

4.       Dr. G. G. Ray, Professor, IDC, IIT-Powai, Mumbai & Ramakrishna Bajaj Chair, Honorary Professor, School of Biomedical Engineering, IIT Mumbai.

5.       Dr. Deb KumarChakraborty, Professor & Dean, IIT-Guwahati, author of Indian Anthropometric Dimensions For Ergonomic Design Practice.

6.       Elephant, is a design consulting practice operating in India & Singapore.

7.       SynPhNe, is a technology platform, incubated in Singapore, http://www.synphne.org

ANAND PALSODKAR is a mechanical engineer & post graduate Industrial Designer, Design Director, Product Innovation at Elephant. A post grad alumnus of IIT-Powai, Industrial Design Center, Mumbai, he leads the product development vertical. He has worked on several design programs, notably CEAT Tyres, Nirlep Appliances, Thermax Ltd., Symphony Coolers, Paperboat and works on medical & healthcare devices amongst others.  

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Ideation!

Ideation

Life & work is full of challenges. How do we creatively tackle everyday challenges? One Monday Morning1, two young designers at Elephant2 share ideation as a tool to solve challenges.

I haven’t failed. I have found 10,000 ways that won’t work
— Thomas Edison
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Innovators are supposed to think new. What do accountants do when they are faced with challenges?  Or, for that matter project managers or software coders? Is it possible to institutionalise creative thinking?

Tanmaya Rao & Shruti Jain, Designers at Elephant, conducted a workshop session that introduced ideation not just as a process but rather a tool to creatively look at problems. Given a set of constrains, individuals & teams were able to conjure solutions to unfamiliar challenges & constraints.

There were 3 main take-away from the Monday workshop;

#1

Working as co creative teams is an effective way to look at cracking a problem.

#2

Ideation cannot be a random process of simply starting to think at a given moment. It helps teams to arm themselves with a “Creative thinking technique” like SCAMPER6.

Such tools help look at challenges with a changing perspective. As with Thomas Edison, a technique can also help a team cover all angles and possible eliminate most ideas that don’t work. 

#3

Participating teams went beyond using the tools to note down ideas, choose a few promising ones, go beyond to execute a couple of ideas and most important, share.

“Ideation without execution is delusion”, say’s, Robin Sharma. When an idea is executed, it gets tested and there is feedback. It is feedback and subsequent evolution or rejection of ideas that leads a team on to a path of problem solving.

It may help to institutionalize the act of ideation first as a mile stone is the process of looking at challenges (just like say, Root Cause Analysis8 is one such milestone when looking at challenges). Teams must realize that an idea alone is not good enough and a whole lot more thinking, detailing, execution, testing is required before a problem gets creatively solved. Theodore Levitt, American economist & Professor at HBS9 had famously remarked, “ Ideation is not a synonym for innovation, conformity is not its simple antonym and innovation is not an automatic consequence of creative thinking.”, indicating that creative ideation alone is not sufficient to solve problems.

Having said this, the workshop did provide non-design & design teams with a mind tool & technique to keep handy when facing a challenge.

Notes

  1. Monday Morning Meeting, is a weekly feature at 10:00 am where the entire Elephant team gets on to a share & learn platform.
  2. Elephant, is India’s independently leading Design Consulting organization www.elephantdesign.com .
  3. Thomas Alva Edison, 1847-1931, was an American inventor & businessman.
  4. Tanmaya Rao, is an Environment Designer working at Elephant.
  5. Shruti Jain, is an Environment Designer working at Elephant.
  6. SCAMPER, is an acronym for 7 ideation & thinking techniques, (S) substitute, (C) combine, (A) adapt, (M) modify, (P) put to another use, (E) eliminate and (R) reverse, credited to Bob Eberle.
  7. Robin Sharma, is a Canadian writer and leadership speaker, best known for his The Monk Who Sold His Ferrari series.
  8. Root Cause Analysis, (RCA) is a method of problem solving used for identifying the root causes of faults or problems.
  9. HBS, is Harvard Business School.

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Entrapped!

Entrapped!

Glimpse of the ugly side of Design assignments professionals need to be wary of, while they quench their quest for the best.

By ASHISH DESHPANDE

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Mac: What's the job? 

Gin: Like the wise man said: first we try then we trust.

Catherine Zeta-Jones (Gin) in 1999 American film, Entrapment, lures Sean Connery (Mac) into a high profile robbery, building a mysterious appeal to the “Job”. Now, Designers are not con artists, but as a professional species, they do get lured now and then into assignments that seemingly appear exciting, but the full picture is never to be seen or shown.

One of the definitions about fresh Design is creating the “new” and for design professionals this is always an exciting proposition. As professionals itching to contribute with better design, we are always looking for challenges. While seeking opportunities to design is a fundamental trait of a good design professional, there are few situations that one must be on the look out to avoid.

Carpetbaggers

“We would like a full presentation,” said the corporate manager on the phone call, “Please submit your understanding, strategy & design creative. Our MD will personally select the Design agency. We have called 7 firms to present & pitch”.

Brand & Product managers do have a need to evaluate design firms, choose the best their business aligns with and it is their right to do so. However, it is difficult to understand full scope presentations that are not paid pitches. In their bid to garner projects many design firms fall prey to such requests.

The biggest resource in possession of a design team is “consulting time”. By participating in unpaid work, a design team takes huge risk with its most precious resource, “Time”. Beyond bleeding the firm of its earnable time, such risks end up providing opportunist clients with a bag full of free approach options and most importantly encourages a culture of free work, lowers respect for effort & intellectual property rights.    

Comatose Client

Any designer or Design team’s worth is the projects they have managed to successfully complete. Key to such successful execution of a design project is the quality of decision making from stakeholders.

Family feuds, multiple project ownerships, inter-department rivalry, not involving other teams, changing roles or business focus, financial woes and such other conditions can stall decision making at crucial junctions and simply hang seemingly good projects.

Though design effort may get compensated financially in such conditions, there is low satisfaction with design teams and usually it is a wasted design effort. Stalled projects disturb team schedules, lower morale and usher a general disinterest as time flies along. Since such projects see partial execution, there is little learning and takes a toll on meaningful design experience that one may have gained.  In the long run, such projects start bleeding finances.

 

It pays to evaluate & understand the decision maker while signing up for a project. How strong is the involvement of the decision maker? Which teams will contribute to the success of the project? What is the level of support the design team can expect? Are there any possible party poopers to be expected along the way? What is the level of control on the project to see the project through?  Commitment to time, budgets, approvals, business vision of the project itself needs to be evaluated right before the start. It is Ok for the designer to ask a few questions and spell out any emerging gaps or concerns.

Startup Hiccups

Last few years has seen a proliferation of startups. Most of the startups are design aware, are open to new ways of doing business and looking to differentiate. Designers do find startups as exciting opportunities to work and help them differentiate. Energy of a startup is contagious and working with smaller teams is always engaging & fun.

However, startups do display a few shortcomings especially with funds, resources and limitation of network. Major investments into a project are expected during product execution, launch & promotions. This is one area where most startups stutter to a stall, drying up reserves and most conceptual projects experience prolonged suspension periods. For young designers this is a moment of frustration & disillusionment and for an experienced team it is a loss of productive time & opportunity.

Any professional will tell that time is precious. Time adds to our learning as well as earning. When projects make a designer lose both, time & money, one hopes that the experience gained on the project was worth its while. When projects don’t see light of the day, when success does not surface at business level, in markets and with the user, experience remains on paper.

“It is your job to deliver the project”. This is a favorite punch line of most business managers or CEOs to design teams. It is equally important for designers & design teams to question the stakeholders if they have the wherewithal to support the project from concept to market. Any ambiguous answer to this question must raise a red flag.

As someone said that we must learn to choose our battles that we want to fight, those that are worthy for dying. Similarly, a designer must carefully choose the projects she should be betting design skill & time. And there will be times when on a time trap project, as designers, we must learn to say, thank you, but NO!

ASHISH DESHPANDE is an Industrial Designer, Co-founder & Director at Elephant. An alumnus of National Institute of Design, Ahmedabad, he is a keen Design Thinker, a member of The Design Alliance Asia & Jury for India Design Mark. He has worked on several design programs, notably, Titan Eye+, Ceat Tyres, Axis Bank, ICICI Bank, Symphony, Paperboat and works on medical & healthcare devices amongst others. Recently, Ashish spoke on Design with Context: Design for Real Needs, at the International Design Congress in Gwangju, Korea and is the Product Design Jury, Cannes Lions 2017.

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Mango

Mango

Come summer and we think Yellow! Ever wondered about the inspiration & meanings drawn from this king of fruits in the visual world?  

By Pratyancha Puri

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It’s summer and it’s hot like never before. The one thing that we really love about summers is mangoes1. Yes! mangoes found in different shapes, sizes, colours, and their significance in the vast culture of India and around the world. Well, wondering why I am giving all this gyan2 on a mango that which we already are aware? I am not going to talk about mangoes and its benefits or how good a fruit it is in reality. This article talks about its significance in different cultures and how one of the most familiar motifs that we see around us has a much deeper meaning.

A mango look alike motif composed of two or three concentric compartments, embellished with flowers and other organic elements are called ‘Paisley’. Its name is derived from a town in west

Scotland, Paisley, hub for textiles where Paisley designs were first used, so much that there is a Paisley Museum3embellished with paisley’s first ever used artefacts & paintings.

The symbolic ‘kairi’4 shaped motif, known internationally as paisley continued its appearance in the Indian sub continent even during the fourth period culture or the age of foreign invasion 500 BC – 500 AD. People from west brought their diverse culture and with their culture came Paisley, which later became popular in Kashmir5 and wove its way into the Pashmina6 shawls. Inspired by Persian7 art, the Mughal8 emperor Humayun9 brought in Paisley as a vibrant piece of art & design, which is still seen embedded within different crafts around the Indian sub continent.

Paisley in Art & Design

Wood handstamp for textile printing traditional paisley designs, Isfahan, Iran.

Wood handstamp for textile printing traditional paisley designs, Isfahan, Iran.

Block printing

An ancient art still being practised in different parts of India witnesses the use of Paisley vividly.

Chikankari – Lucknow10

The word Chikankari has been derived from a Persian word Chakin or Chakeen, which means creating delicate patterns on a fabric and creating cloth, shaped with needlework. Paisley is common to block prints and Lucknow embroidery.

Kalamkari – Rajasthan11

Kalamkari is an ancient style of hand painting done on cotton or silk fabric with a tamarind12 pen, using natural dyes. The word Kalamkari is derived from a Persian word where ‘kalam‘ that means pen and ‘kari‘ refers to craftsmanship. Motifs used in Kalamkari vary from flowers, peacock, Paisleys to sacred characters of Hindu epics like Mahabharata13 & Ramayana14.

Kantha – Bangladesh

This type of embroidery is done on old saris stacked on each other and hand-stitched to make a thin piece of cushion & bed covers. Well I guess, that’s what inspired traditional handcraft artisans to come up with furnishing solutions with elegant mango shaped paisley patterns layered onto the fabric.

Handcraft in India is vast. The use of paisley is seen everywhere from Kashmiri Pashminas to Amritsiri Phulkari15 toJuttis16 in Punjab to Khandi17 printing in Nepal. If one notices it is clear that the extensive use of Paisley in Indian art & design is inspired by the Persian culture, and Mughal influence played a big role in introducing paisley to the Indian culture, so much so that we don’t even notice its presence in our day to day life. I am sure I have missed a few but you see, Paisley has so extensively proliferated across the Indian sub continent that it’s not easy to cover everything in one article. I just have one more fascinating story about Paisley to share.

Psy Paisley

Paisley became popular with the gypsies & hippies in the mid and late 1960’s under overt influence of The Beatles18. The style was popular during the Summer of Love 1967. Also, Fender Guitars made a Pink Paisley version of their guitar. Prince19 paid tribute to the Rock & Roll history of Paisley when he fashioned Paisley Pack Records and established Paisley Park Studio, named after his song Paisley Park 1985. Paisley’s significance with growth, fertility and ‘ The Tree of Life’ is probably why it is associated with travel, spirituality & psy, made popular in the 1960’s. The decade moved culturally towards a Rock & Roll swag in terms of fashion and also music, sparking the love affair of Paisley with The Beatles travels during their travel to India with the Guru Maharishi Mahesh Yogi 20 - with John Lennon21 famously having his Rolls-Royce painted all over in Paisley.

Filming a sequence for “I Am the Walrus”

 
John Lennon’s 1965 Phanton v

elecaster in Pink Paisley

Cover art for the single Paisley Park by the artist Prince. 

The cover art copyright is believed to belong to the label, Paisley Park, or the graphic artist(s). Prince & The Revolution “Paisley Park” single 1985.

Filming a sequence for “I Am the Walrus”

John Lennon’s 1965 Phanton v

 
elecaster in Pink Paisley

Rock the Paisley

The famous 1986 revolution was an avalanche of this tremendous fashion trend and Hippies created their own counter culture founded on psychedelic rock and the Hippie dress, which they believed was part of the statement of who you were, included brightly colored, printed  ragged clothes, tie-dyed t-shirts, beads, sandals (or barefoot), and jewellery, all of which served to differentiate them from the “straight” or “square” mainstream segments of society.

So next time you see someone wearing this leaf-like ‘ambi’ as we all call it, decorative colorful pattern, take a moment and think about its rich symbolism and rebellious aura which has kept the charm of this mango look alike motif prevail through the generations and making a strong impact on the culture (more like counter- culture). But the secret behind Paisley s journey through the centuries is its rebellious attitude and its diverse interpretation in our culture and around the world.

References & Notes

1.     Mangoes is the plural for Mango, a tropical pulpy fruit
2.     Gyan, Indian, noun, meaning knowledge, esp. spiritual or religious knowledge
3.     Paisley Museum and Art Galleries, High St, Paisley PA1 2BA, UK (Renfrewshire)
       Kairi is unripe mango, Indian reference, https://en.wikipedia.org/wiki/Kairi
5.     Kashmir, Region in the northern part of India
6.     Pashmina is a shawl made from fine quality goats wool
7.     Persian, relating to ancient Persia or modern Iran or its people, culture or language
8.     Mughal, belonging to Muslim dynasty of Mongol origin founded by the successors of Tamerlane, which ruled much of India from the 16th to the 19th century
9.     Humayun was the second emperor of the Mughal empire
10.   Lucknow is the state capital of the state of Uttar Pradesh in India
11.   Rajasthan, a state in western part of India
12.   Tamarind, the tropical tree which yields tamarind pods, cultivated throughout the tropics and also grown as an ornamental and shade tree or used in Asian cooking
13.   Mahabharata, an India epic
14.   Ramayana, an Indian epic
15.   Amritsari Phulkari is embroidery technique from the Punjab region of India
16.   Juttis is a type of footwear common in North India and neighboring regions
17.   Khandi, coarse cloth from Nepal region
18.   The Beatle are an English Rock Band, 1960’s
19.   Prince, Rogers Nelson, American Singer, song writer, dancer
20.   Mahesh Yogi, the guru who introduced the Beatles to transcendental meditation
21.   John Lennon was an English singer and songwriter who co-founded the Beatles

·       Handemade In India- Aditi Ranjan/ M P Ranjan

·       https://en.wikipedia.org/wiki/Fender_Telecaster

·       https://en.wikipedia.org/wiki/Paisley_Park_(song)

·       https://en.wikipedia.org/wiki/Magical_Mystery_Tour

·       https://en.wikipedia.org/wiki/Rolls-Royce_Phantom_V

Acknowledgments

Ashwini Deshpande, Mayuri Nikumbh, Meenakshi aka menu, Nayantara aka billo, Book- Handmade In India- Aditi Ranjan/ M P Ranjan

PRATYANCHA PURI is an alumnus of Srishti Institute of Art, Design and Technology, Bangalore and is a Graphic Designer at Elephant, a multi disciplinary Design Consulting firm. The views expressed in this article are her own and supporting material provided by her for this blog article.

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Incident at a fort!

Incident at a fort!

27 summers ago, moonless, it was a night for Elephant and we had our own tryst with destiny.By ASHISH DESHPANDE

The year was 1989 for certain. Yet, it is unclear when Elephant1 started. No one is sure. Perhaps it was that Design Management module in our fourth year. It could have been one of those countless discussions that excitedly took place on the stair leading to the auditorium or those precious wasted hours at NID2 gate over Chai3. Maybe, a hard date can be inscribed as April 16th. 1989, the day pioneers of the herd landed in Pune with their trunks, hold all & drawing boards. Another date that probably is hard coded is 02 May 1989, date the firm got itself registered as Elephant and a working deed was drawn out by a bemused CA4, who wondered the point of making the deed when Design itself was questionable in his mind.  

As fresh graduates, we saw the bleak landscape that Design in India presented as an opportunity. We were friendly, eager to learn, connect and people around were more than willing to help a fledging professional practice. Elephant survived, and a year later, excited, we plotted to celebrate our one-year of existence in the Indian design landscape. May, 01 1990 was pegged as Elephant Day, maybe it helped that 01st of May was a public holiday5 or in most probability, it was the most convenient average of various dates. 

We finished working late on the 30th. April. Yes, we worked hard those days as we continue the tradition even today. The plan was to pick up five Chicken Tandoori 6 portions, half a dozen bottles of Pilsner beer, hire a Fiat Premier 7(big deal those days, since we has 2 scooters between the five) and head to Sinhagad 8, a 1400AD fort that towers over the city about 30 km from Pune.

The herd started from Pune at about 10:30 in the night. It was a lonely drive up the hill to the base of the fort. There was no one around and we hiked up the fort to find a great spot overlooking the city in the distance. The plan was to see the sunrise from the fort ramparts and celebrate our first year as Elephant.

We celebrated nonetheless, consuming beer, the chicken tandoori, and talked our way through the night. There was no good shelter and we were lying in the open on the wild grass looking at stars.

That night, at that moment, life taught us one of our first lessons. Around 3 am., as breeze grew stronger and a chill set in. It was difficult to remain in the open. We had come unprepared, there was no torch or matchstick and we were in our light summer Tees. By 3:30am, we were shivering.  Rattling our way back to the parking lot, we woke up the cab driver and started our descent back to Pune. The driver, poor soul was obviously sleepy and lost control of the Fiat and the car scrapped against a Bund wall 9 over the valley below. The fiat lost its headlamp, side panel & trims and the driver lost his sleep. We were lucky to be alive.

We never saw the sunrise. I guess, Pune had acquired a new sun, for the next 28 years, all thanks to the lesson at the fort and our bone rattling experience. We got back and laughed. We laugh every year when this incident is remembered and how close we were to having no Elephant in any room at all.

The journey that began so carefree goes on and each year we remember the lessons learnt, adapt and shine on. The Design landscape has flowered and the herd has grown. However, what remain is that spirit, that took us on this carefree journey, and till this day, we get rattled, we learn, most importantly, we laugh and move on. 

Notes

1.     Elephant, is India’s premier design consulting firm

2.     NID, National Institute of Design, Ahmedabad, India

3.     "Chai" is a local term for Indian brewed tea

4.     CA is the short abbr. for Chartered Accountant

5.     01 May is celebrated as Labour day and also Maharashtra Day in India

6.     Chicken Tandoori is grilled Mughlai cuisine recipe made in a traditional open coal oven

7.     Fiat Premier “Padmini” is a version of Fiat 1100 Delight

8.     Sinhagad, a martial fort 30 km south west of Pune

9.     Bund Wall is a small retaining or edge wall


ASHISH DESHPANDE is an Industrial Designer, Co-founder & Director at Elephant. An alumnus of National Institute of Design, Ahmedabad, he is a keen Design Thinker, a past member of India Design Council & Jury for India Design Mark. He has worked on several design programs, notably, Titan Eye+, Ceat Tyres, Axis Bank, ICICI Bank, Symphony, Paperboat and works on medical & healthcare devices amongst others. Recently, Ashish spoke on Design with Context : Design for Real Needs, at the International Design Congress and is the Product Design Jury, Cannes Lions 2017.

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Tata Salt, Olympics & Elephant

Tata Salt, Olympics & Elephant_Blog_Elephant Design.jpg.jpg

Tata Salt partnered with Elephant to reach out to over seven crore households across the nation with a limited edition packaging. This specially designed pack not only displays the athletes proudly on the tricolour background, but also has a call-to-action where consumers can give a missed call to register their wishes to support the Indian Olympics

Tata CLiQ - Branding in Ecommerce

And this is how a contemporary ecommerce brand gets launched! 
Tata CLiQ selfie moment of Mr Cyrus Mistry, Mr Noel Tata & Mr Ashutosh Pandey. 

Brand naming, brand identity, visual language, visual assets by Team Elephant!
 

Innovation for the road

Innovation for the road: how design works with new business & technology

Roadside auto repair is a huge unorganized business in India. How do innovative business modeling, technology and design create radical impact?

By Partho Guha, Director, Elephant

Roadside auto repair shops are mostly run by small entrepreneur mechanics, located in every nook and corner of Indian roads. They tend to serve neighbourhood car & two wheeler owners for simple and quick repair jobs. With the advance of auto industry these small-scale entrepreneurs are constantly redefining themselves and finding their unique proposition. Overall there are a huge number of road size auto repair businesses facing tremendous challenge in staying relevant in today’s market.

Repair Mechanic business is neighbourhood oriented. They are small scale operations where the owner usually is the chief mechanic playing multiple roles like procurement of parts from market, accounts, trainer, liaison and such.&nbsp;

Repair Mechanic business is neighbourhood oriented. They are small scale operations where the owner usually is the chief mechanic playing multiple roles like procurement of parts from market, accounts, trainer, liaison and such. 

Autoji, is a young start up with a vision to create a differentiated business by making these auto repair shops to reinvent and be relevant. Taking up the role of being their support in re education, in-time doorstep supply and marketing their services. It is a technology based, scalable model to upgrade this demanding business.

Elephant worked on a Design led process to create “Autoji” along with R Sriram of Next Practice Retail & the AMG team. The team lent a language to the value proposition, brand, communication framework and design of retail space & expressions.

The process began with a deeper understanding of the auto repair shop and eco system. The team spoke with several repair shop owners, workers, fleet repair  workshop owners, existing retail to look at gaps in the needs, gaps & aspirations.

The final solution was a combination of tongue in cheek, street smart identity that lent respect to the service and was bold enough to be looked upon as a reliable service & supply partner, enlarged toll free connect, an application, a delivery van and an efficient supply space.

Trust was build through a series of icon-based communication. Many repairmen have low education or are used to local language & scripts. Using strong sense of visual icons and local script helped connect with the main customer base.

It is important that the language that is used and facilities for service connect with the key user segment.

Elephant_Autoji 3.jpg

The retail proposition was kept simple and functional with a emphasis on organized appeal, appropriateness and lower cost proposition. Autoji is a good example for how design can be an enabler for the business and is not a cost heavy investment.

“Design is not always about fancy store fit-outs, flashy neon lights & marbled floors. Design is about creating a user aligned business proposition, its is about new, relevant and differentiated service offering that uses technology as a enabling platform. Core focus remains the user.”

Elephant is India’s Best Design Practice (ET-Brand Equity 2012-2014 ranking) with a multi-disciplinary experience of 27+ years having presence in India & Singapore and has been transforming brands, organizations & businesses using Design led Innovation.

PARTHO GUHA is a Visual Communication Designer, Co-founder & Director at Elephant. An alumnus of National Institute of Design, Ahmedabad, he regularly conducts workshops on design thinking & strategy. Partho is a passionate painter and divides his time between design process application, design led business strategy & roadmap and innovation.

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How does Design affect business ?

How does Design affect business ?
 

"Design is as much craft as it is insightful thought."


Like we say at elephant, doing a cool design for "limited edition" is alright, but what can we do it for a mainstream product that sells in excess of a million every single day! 

Britannia breads packaging needed to reflect the positive & healthy change in recipes. With misconceptions around brown, wheat, whole wheat & so on, we wanted to give each variant a distinct identity so that consumer is fully aware of what she/ he is picking up. With a conversational tone and cheerful illustrations, this sure is a welcome change for these loaves… about 1.5 million of them are selling like hot breads now...

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Bready affair... 

Centre of Excellence, Elephant, Team, Pune.