Enhancing passenger experience at Bangalore Airport’s Uber Zone
Optimized Uber’s airport service by redesigning passenger flow, enhancing wayfinding, & streamlining pickups—delivering, on-ground experience
30% Satisfaction Boost
via User Journey Optimization
Service Design
User Journey Optimization
Signage & Wayfinding
Branding & Visual Identity
Redefining Airport Transit
In India’s fast-growing digital mobility space, Uber transformed cab access, yet airport pickups remained complex. Elephant Design collaborated with Uber to create a frictionless, intuitive, and efficient passenger experience at Bangalore Airport, setting new standards for urban transit hubs.
Seamless, Smarter, Faster
Our goal was to simplify and enhance the Uber Zone by identifying pain points, improving accessibility, and integrating human-centric design. The result? A system that not only guides but delivers a premium ride experience, right from arrival to departure.Optimized User Journey
A streamlined path from arrival to pickup—enhanced wayfinding, structured queues, and all touchpoint for a seamless Uber experience at the airport.
Navigating with Ease
A frictionless journey from airport exit to Uber Zone with clear wayfinding, intuitive signage, and real-time guidance—ensuring seamless pickups every time.
By integrating floor-based cues, digital displays, and branded touchpoints, we simplified navigation, reducing confusion and improving efficiency.
Transforming the Uber Zone
revolutionized Uber’s airport service by creating a streamlined, efficient, and user-friendly experience—ensuring every ride starts and ends with ease. A passenger-first approach led to improved wayfinding, seamless ride allocation, and a better on-ground experience.
By integrating branding, digital enhancements, and service design, we set a new benchmark for airport ride-hailing. Clear routes, faster pickups, and effortless navigation for Uber riders at Bangalore Airport.
Similar Project
